FAQ
Orders
1. How do I place an order?
Simply choose your product, select the desired variant (size, color, etc.), and click “Add to Cart.” Then proceed to checkout and follow the steps to complete your purchase.
2. Can I change or cancel my order?
You can change or cancel your order within 12 hours of placing it. After that, the order may already be processed for shipping.
3. Will I receive an order confirmation?
Yes. After placing your order, you will receive an order confirmation email with all the details of your purchase.
Shipping
4. How long does shipping take?
Orders are typically delivered within 7–12 business days, depending on your location.
5. Do you offer free shipping?
Yes! We currently offer free shipping on all orders for a limited time.
6. Do you ship internationally?
Yes, we ship to most countries worldwide.
7. How can I track my order?
Once your order ships, you will receive a tracking number via email so you can monitor the delivery.
8. Why is my order arriving in separate packages?
If you ordered multiple items, they may ship from different warehouses, so they could arrive separately.
Returns & Refunds
9. What is your return policy?
We offer a 14-day return policy. If you are not satisfied with your purchase, you may request a return within 14 days of delivery.
10. How do I request a return?
Simply contact our support team with your order number and reason for return, and we will guide you through the process.
11. What if my item arrives damaged or defective?
If your product arrives damaged, please contact us within 48 hours of delivery with photos, and we will send a replacement or refund.
Payments & Security
12. What payment methods do you accept?
We accept:
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
- Google Pay
13. Is my payment information secure?
Yes. Our store uses SSL encryption and secure payment gateways to keep your information safe.
Products
14. Are your products high quality?
Yes. We carefully select products and work with trusted suppliers to ensure quality and durability.
15. Do your products come with a warranty?
Some products include a manufacturer warranty. If you have any issues, contact us and we will assist you.
16. How do I choose the right size?
Please refer to the size chart on the product page before ordering.
Customer Support
17. How can I contact customer support?
You can reach us anytime at Jyara.shop@gmail.com
18. How long does it take to get a response?
Our support team usually responds within 24 hours.
19. Do you offer discounts or promotions?
Yes! We regularly offer seasonal sales and special discounts. Subscribe to our newsletter to stay updated.
20. What if I entered the wrong shipping address?
Please contact us as soon as possible. If the order hasn’t shipped yet, we can update the address.